Susan started her career in care in 1993, working in a variety of care sectors.
She joined The Homecare People in January 2018 as a care assistant and moved into the position of Care Co-ordinator in September 2018. Susan completed her QCF level 3 in Health and Social Care in Summer 2019.
Susan enjoys the combination of both of office work and carrying out care calls and is the centre from where we have to co-ordinate the ever-moving schedules, to match our clients with our carers.
This means Susan needs to have detailed knowledge of client needs and carer availability and all the local issues like roadwork’s and holiday requirements add on to that client changes and the knock-on effect can lead to hundreds of changes a week.
She should be a juggling act!