Live-in Care Services

Our live-in care companions will carry out primary duties relating to the care our client requires, these take priority for 8-10 hours a day.

Our companions can be in the background providing essential support a few times a day or they can be more involved due to complex care.

Duties are usually scheduled around mornings, meals, and bedtime. During which, we perform personal care, help with medication, mealtimes and providing company for our clients.

We can help with shopping, with or without the client, we can make plans and arrange activities to ensure our clients get the most out of every day. We want to help people retain as much independence as they can. We are even available to accompany our clients on short breaks or holidays if requested.

Although we limit our companions time when they are officially on duty , it’s important to know they are available at all hours of the day and night, providing additional security and comfort that if there is a problem at any time. This means someone experienced is always on hand to look after you or your loved one.

Occasionally they will be needed during the night. If this becomes a regular need then the care package will need to be reviewed and 24-hour care may be suggested.

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Companionship Care

Our care companions are fully focused on being a true companion to our clients. They can help with your daily routines, prepare meals and keep...

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Dementia and Parkinson’s Support

With the early stages of these conditions, clients simply need help with tasks that are becoming frustrating or challenging. For most, that will develop to...

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Couples Care

It is not unusual to find a couple who need help, especially when an elderly "carer" finds some of the physical tasks too difficult and...

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Complex Care

We work with clients who have a range of physical disabilities or complex medical conditions, i.e. MS, Motor Neurone disease, Stroke recovery, Head injuries, Parkinson’s,...

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Respite Care

We often meet family carers who provide all the care they can. However, it is important they get time for themselves to refresh. It might...

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Stroke Care or Hospital Discharge

Our trained companions provide the skills required to support the physical recovery and can work closely to help rebuild confidence and strength and be there...

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PASS – Family Portal

PASS - Our Care Management System We have a legal duty to report on the health and well being of our clients, from measurable clinical...

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How does the process work?

It starts when we meet you and make a full assessment of your care requirements and we learn about you and what you like and dislike, your interests and family.

We will also need to assess your house to be sure you have a spare room and required facilities for our companion, also to be sure you have the appropriate equipment and a safe environment for any condition you may have. We then search our companion database and suggest candidates we think best suit your needs. Once we have your short list, we usually set up a video call, as some of our companions may not live locally and we see how you get on. It has been proven to be an effective method for both our clients and their families.

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Where do our companions come from?

Our live-in companions are quite special, they usually already have significant care experience and we ensure they are all put through our training programme to ensure our standards are met and adhered to. Most of our companions are UK based, however there is also a mix of nationalities which can work well, and we always make sure language and culture are a fit for our clients.

Our primary goal is to select people that have the skills and values we need and that they are a good fit for our clients. Being a regulated company, we naturally make all the relevant checks to ensure they safe and able to work in the UK.

What are the risks?

If you decide to employ an independent carer [technically you could be employing them] here are some things to consider:

  • Do they have full indemnity insurance [if something gets broken or damaged, who pays?]
  • Will they make available evidence they have paid taxes, if not you as the “employer” could be liable, in care terms this is seen as a safeguarding issue.
  • Do they have up to date and appropriate training? They should be trained in manual handling, medicines management, safeguarding and first aid to name a few.
  • Have they got a DBS [criminal records check]?
  • Do they have appropriate Visa’s?
  • Who will do the formal assessment of the person they are to care for? Are they trained and experienced in a range of risk assessments?
  • How do they propose you audit them?
  • What will happen when they are sick or need time off, who will provide care cover at short notice?
  • If they do not work out how will you manage the gap?

There is an issue around pay and minimum wage in that when a carer’s hours are not specified or measured, it can quickly be calculated that they are being paid below minimum wage, which is illegal and a risk for any employer.

We must ensure carers do not get time abused and undervalued.

What are the costs?

Costs will vary depending on the level of care required. In many cases it will be around the same as moving to a care home, which is a good rule of thumb. The big difference being that we know for many people and families a care home is not the ideal option.

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Please call us if you have questions about costs 0118 997 7499

So why are we a better solution?

You will have no financial or insurance risks; our companions are fully trained and supported.

We are skilled in ensuring the right levels of care are provided and we can cover and support at short notice.

For us, it is always about the client’s needs first and providing a professional and appropriate level of care, relieving any worries, and ensuring comfort in that level of care. So just to be clear our care companions are:

  • Carefully selected and interviewed by an experienced care team
  • Vetted for DBS/ criminal checks
  • Training certifications are checked and where needed relevant training is given
  • We pay according to legal requirements and well above minimum wage, Companions are highly valued and although only formally working set hours, do commit themselves to be there for our clients if needed.
  • We are insured, you are protected
  • We regularly support and meet with our Companions as they sometimes need to chat to someone outside the family who will better understand the care issues and their personal issues. The happier our Companions are the better the job they do.
  • We will do a full assessment of the client’s needs and prepare a care plan to meet those needs. We will keep daily records from our companion and will regularly visit the client and re assess to be sure the care plan is appropriate
  • If the Companion doesn’t fit we will find a replacement and ensure continuity of care and that does happen.
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You should expect to have two companions

We know after a few weeks most of our companions will want to return home to family or simply need a break. Therefore, we will always work to find two companions for you.

They will share the care and information about what works best.

Due to this, you will have two people with your best interests in mind, this is valuable should sickness or another event mean a companion is not available.

When would we choose Live-in care, instead of a Care Home

Live-in care is a great solution for some clients and our companions can either be very visible and involved, or purely as a support function. It can be best way to keep people at home and living independently when a “home care “package becomes too complicated or expensive.

For many people, a care home is not a solution of choice. Research consistently shows 95% of us want to stay at home if we can. Even though there are some great care homes to choose from, for some it is a last option and indeed it is for many families too.

However if you are thinking about a care home it may well be you have reached a stage where the family just can’t provide the level of support that’s needed and often a care home is seen as the only solution.

With live-in care you will have two companions who will spend most of the day with you, they will get to know you well. They know it is the little things that make a difference and will build on companionship as well as consistent care.

A companion can be thought of as your own “concierge” service. They can take you out when required, spend time with you, organise special trips or events or a lunch with friends.

There may come a time even with a live-in solution that our assessment shows a care home is the best solution. We will always tell you if that happens.

We cannot offer a check list of when you need Live-in care as often it is an emotional decision and sometimes it’s a real issue for family. Like it or not funds and costs do play a significant part in peoples decisions around care. Therefore, we would say get in touch and let us talk with you to understand what your needs are and how we can best support them.