FAQ

Please take a look at some of the most common questions we are asked and how we would respond, if you want to know more detail then please contact us, and please look at our CQC report below.
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Home care is simply when we provide care in the home of our client. It is a cost-effective option enabling our clients to receive the levels of help they require in the privacy of their own home. Often the care works in harmony with the support of our clients families. Companionship care enables our clients to remain independent for longer before having to consider other types of care.

Yes, all of our Carers are trained in accordance with regulatory requirements as a minimum and they all have an on-going training plan to ensure they have the best skills to help our clients. They are enhanced DBS [CRB] checked and are employed by us. More importantly with our years of experience we specifically look for those carers who really love the job and working with our clients, that’s what can make the difference. Visit our job pages here: Live-in care jobs. Domiciliary (home) care jobs.

Anyone can receive home care that has the need for care, support or simply some company. Sometimes extra support is needed following surgery or a carer may need some respite even for a few hours or days. For some clients it may be a little help with shopping or basic chores for others it may be more specialised care to help with a range of physical or mental difficulties. It’s rare we can’t provide the right carer to help.

All our clients are privately funded. Usually this is from savings or with help from relatives or other representatives. There are opportunities for government funding in some cases but the issue of funding can be quite complicated and we are happy to discuss this if you wish to contact us. Visit our funding page for more information.

No. If you need help you just have to talk to us, it is your choice. In some cases a family will approach us to help with a parent when they have concerns for their health and well being and we will gladly have a discussion and advise on how we might help however the final decision to have our support must come from the client we are to work with.

Yes, of course. In fact we have to come and visit you to be sure we know exactly what you need and for you to be sure you like us! Our Care Manager is very experienced in assessing needs and we have a thorough process to be sure we get it right.

We offer a full range of personal support services, i.e. dressing, bathing, washing, continence care and medicines support and for many clients domestic, companionship and support services are all they need. Our staff is fully trained in understanding a range of conditions such as dementia care and how to work in people’s homes. We have clear policies in place to manage any emergency whilst caring for a client.

It has been shown that over 90% of people wish to remain independent in their own environment for as long as they can, close to friends and maintaining familiar routines and lifestyle. For many this promotes good health and well being. Following a Hospital stay or surgery many people prefer to recuperate in their own home as they may recover more quickly in a familiar environment. Home care is often less expensive than some other types of care. However, our role is to observe and carefully consider the health and well being of our clients and for many there may come a time where full time care, perhaps specialist care homes, may be more appropriate. If this is the case we will discuss it with our client and their families if appropriate.

If you ever feel uncomfortable with your carer please call our offices and ask for the duty manager, in fact you will have not only the name of our manager or deputy manager but you will see them regularly so you should feel comfortable with a discussion.

We know our clients prefer to get to know a few carers and so we make it a key principle to keep your care team to a few well known carers. However our carers do have holidays and may be unwell and so on occasion we may have to send someone else, where possible one of our managers may step in. You will always be notified if a different carer from the person you expected will be visiting so you will always know who to expect.

We can’t actually answer this without visiting your home. As part of our service we will perform a health and safety check in the client’s home for both the client and our carer’s security and safety. Usually we are able to operate with the clients’ facilities, equipment and supplies if not we will specify anything we might need.

Yes. All our carers undergo specialist training to help them help their clients cope with the symptoms of dementia.

Following our home visit and assessment, we work quickly to find a suitable carer. Our goal is to start as soon as a client needs us. We work to ensure the client and carer are well matched and that client preferences are taken into account. Usually the support starts within just a few days depending on your needs and our availability.

Yes. We would like you to be involved. During the assessment we ask about likes, dislikes, hobbies and interests so we are better able to match the client to the carer as closely as possible. Clients are informed of their chosen carer details before their arrival so they know who to expect and a little bit about them. In most cases on the first visit they will be accompanied by a manager who you will already have met.