Client Satisfaction Survey
In our most recent client satisfaction survey 100% of our clients said that they would be happy to recommend us. This is so important as we rely on recommendations to find our new clients.
Across the 16 key questions we asked we were delighted that our overall satisfaction rating had increased to 98% for those who would agree or strongly agree with the questions. Also and very importantly our Carers were scored highly with lovely comments i.e. "their visits are always a pleasure - so helpful and respectful".
Here is a sample of some of the questions that we asked our client and how positive their responses were.
|How well does the company meet your needs for care?||100%|
|How well do you feel the company respects your opinions and views about your care?||100%|
|How do you rate our carers timekeeping?||100%|
|How good are your carers at showing respect of your home and possessions||100%|
|How comfortable and safe do you feel with your carers?||100%|
|Does your carer respect your dignity and privacy?||100%|
|How easy is it to contact management to discuss concerns or a complaint?||100%|
|How comfortable do you feel requesting changes to the service you receive?||100%|
|How much does the care you receive help you maintain your independence?||100%|
|Overall how do you rate the quality of the care you are receiving from the Company?||100%|