The Homecare People was formed in 2013 by a team with many years’ experience in the Healthcare sector such as in home care for the elderly. So while the business is new, the people running it are very experienced and came together to make a difference to the levels of home care service available.
We have all seen care at its best and worst and share a passion to provide the best care we can. This starts with selecting the right people to work with you as your carer which is more than qualifications and experience it’s about attitude and manner. It’s also about paying them a fair rate for the positive effect they can have on our clients and their family’s lives. However we can’t forget training and are committed to ensuring all our staff are supported, trained and kept up to date with the latest methods and best practice for home care for the elderly and other cases. Another key issue is that most clients want to see the same carers on a regular basis and this is a primary goal for us so we work hard on scheduling our calls to ensure continuity.
Working with private home care for the elderly clients in their homes
We work with Private clients by choice. Across the UK Local Authorities and Social Services do the best they can to provide good home care. However with government pressures; especially on cost this is becoming much harder. As a result there is a risk that home visits are short and rushed and less continuity of carers is possible. We do not want to fall into those traps, nor do we believe this is the best way to service our clients.
Home Care can’t be rushed
So our visits are typically for an hour, no rush, time spent with you. This will involve working with an agreed schedule of tasks to support your health and wellbeing which may involve personal support yet allows for that all important time just to have a chat and relax and really get to know you and how you are. We know from our clients this is just as important as dressing, bathing, helping with medicines a little cleaning or help with preparing a meal.
Spencer Markham – Registered Manager
Spencer had an early career in recruitment, soon managing a number of branches, set up his own business and then found care was in his blood. Since then he has been Registered Manager of a Domiciliary care business in Basingstoke with a care team of 96. He then joined a large charity as Registered Operations Managerresponsible for 3 care homes, 3 Domiciliary offices , a day care centre and respite unit.
Spencer brings significant expertise to our business and enjoys managing teams, working with clients and the CQC and compliance aspects! >Spencer’s role will see him meet all our clients and working with the team to ensure the highest levels of care are provided. As our manager he will be responsible for all care decisions.
Graham Wilson – Managing Director
Our MD has over 35 years’ experience running a variety of healthcare businesses and recently ran a large Care home group and worked with a leading edge technology for the management of dementia. It was this experience that gave Graham a passion to be involved in providing even better care for those who need support and help to stay at home. Graham’s ideas are also checked and supported by his mum who at 86 has a really valid viewpoint on the subject! Graham is also a Member of the Berkshire Care Association Board and works to support other care providers in the area.
Sarah Hazelton – HR and Finance Director
Sarah looks after our Finance and HR. Sarah has worked in the healthcare sector for over 16 years and during this time has set up services for delivery of medication to patients at home. In addition, like many of us, she has recently had personal experience in helping her own family to find care and so comes with fresh ideas on the realities of care provision and a passion to see things improve.
Julie Marsh - Deputy Manager
Julie joined the Homecare People as a complete career change in May 2014, working as a care Assistant. Julie progressed to become care supervisor and care coordinator.
Whilst in this role she gained her QCF level 3 diploma in health & Social Care and in September 2018 Julie was promoted to Deputy Manager.
In April 2019 Julie was successful in Passing The Level 3 Award in Education and Training [AET ] and is now qualified to manage the training and development of staff.
In her role as Deputy Julie will regularly work with our clients and she knows most very well and is the primary support for our care team
Susan Chaplin – Care Co coordinator
Susan started her Career in Care in 1993, working in a variety of care sectors.
She joined the The Homecare People in January 2018 as a care assistant and moved into the Position of Care- coordinator in September 2018. Susan will complete her QCF level 3 in health & social care in summer 2019.
Susan enjoys the combination of both of Office work and carrying out care calls and is the centre from where we have to coordinate the ever moving schedules, to match our clients with our carers.
This means Susan needs to have detailed knowledge of client needs and carer availability and all the local issues like roadworks and holiday requirements
She should be a juggling act!!